Shipping, Delivery and Returns
Shipping Your Package
Orders placed on Rebel Refine are processed after payment has been confirmed. Some products may be shipped directly by our suppliers or logistics partners as part of our dropshipping business model.
Depending on the product, packages may be shipped from France, another European Union country, or a warehouse located outside the European Union. In all cases, Rebel Refine remains your seller and your point of contact for order tracking, delivery, returns and refunds.
Some products may be dispatched within 24 to 48 hours when this information is specified on our website. This timeframe refers to the preparation and dispatch of the product and does not necessarily represent the total delivery time.
Delivery Times
Delivery times may vary depending on the product ordered, the shipping location, the delivery address, the carrier used, periods of high activity and any applicable logistical or customs formalities.
The delivery time or delivery date displayed on the product page, in the shopping cart or during checkout constitutes the reference delivery timeframe applicable to your order.
When several items are ordered at the same time, they may be shipped separately and delivered on different dates.
Orders Shipped in Several Packages
A single order may be divided into several shipments when the products come from different suppliers or warehouses.
You may therefore receive part of your order before the remaining items. Several tracking numbers may also be provided.
Tracking Your Order
When tracking information is available, Rebel Refine may provide you with a tracking number or link allowing you to follow the progress of your package online.
There may be a delay between the creation of the tracking number and the appearance of the first tracking information on the carrier's website.
Shipping Costs
Any applicable shipping costs are displayed before the final confirmation of your order.
They may vary depending on the weight, dimensions of the package, destination country, carrier and total order value.
When Rebel Refine offers free shipping, the applicable conditions are specified directly on the website or in your shopping cart.
Delivery Address
The customer is responsible for ensuring that the information provided when placing an order is accurate, including their name, address, postal code, city, country and telephone number when required for delivery.
If you notice an error in the delivery address, please contact us as soon as possible at hello@rebel-refine.pro.
Once the order has already been shipped, we cannot guarantee that the delivery address can be changed.
Delivery Delays
Occasional delays may occur due to the carrier, customs procedures, weather conditions, periods of high activity or circumstances beyond our control.
If your order exceeds the delivery timeframe announced at the time of purchase, please contact us at hello@rebel-refine.pro so that we can carry out the necessary checks with the carrier or our logistics partner.
The customer's statutory rights regarding delivery delays remain fully applicable.
Lost or Undelivered Packages
If your package appears to be lost or if the tracking information indicates that it has been delivered but you have not received it, please contact us as soon as possible.
We also recommend checking your mailbox, shared areas of your building, with members of your household, neighbours or building manager where applicable.
Rebel Refine may open an investigation with the relevant carrier or logistics partner.
If the package is confirmed as lost, a replacement shipment or refund may be offered depending on the circumstances and product availability.
Damaged Products or Packages
If your package arrives damaged, we recommend taking photographs of the package, shipping label, internal packaging and the affected product.
Please then contact us at hello@rebel-refine.pro, providing your order number and details of the issue encountered.
Returns and Right of Withdrawal
Withdrawal Period
In accordance with the regulations applicable to distance selling, consumers generally have 14 days from the date they receive the product to inform Rebel Refine of their decision to exercise their right of withdrawal.
The customer is not required to provide a reason when exercising their right of withdrawal in accordance with the conditions provided by law.
Requesting a Return
Before returning a product, please contact Rebel Refine at hello@rebel-refine.pro.
Please provide your name, order number, the product concerned and confirmation that you wish to exercise your right of withdrawal.
We will then provide you with the necessary return instructions and the return address applicable to your product.
Return Address
Important: do not automatically return your product to the address shown on the package you received.
This address may belong to a supplier, carrier, intermediary warehouse or logistics centre and may not be the correct return address.
Always contact Rebel Refine before sending a return in order to obtain the appropriate instructions.
Return Deadline
After informing Rebel Refine of your decision to exercise your right of withdrawal, the product must be returned within the timeframe provided by applicable regulations and, in principle, no later than 14 days after this notification.
We recommend keeping your proof of postage and the tracking number for the returned package.
Return Shipping Costs
In the event of a simple change of mind or exercise of the right of withdrawal, the direct cost of returning the product is borne by the customer where this information has been communicated in accordance with applicable regulations.
Return shipping costs may vary depending on the weight, dimensions of the product and the address of the return centre.
Condition of Returned Products
Products must be returned properly protected and, where possible, complete with their accessories, instructions and original packaging.
The absence of the original packaging does not automatically result in the loss of the right of withdrawal.
The customer may inspect the product in order to determine its nature, characteristics and proper functioning. However, any loss in value resulting from handling beyond what is necessary for this inspection may be taken into account in accordance with applicable regulations.
Special Conditions for Lighting Products
Some lighting products require installation or assembly. When a return is being considered, we recommend avoiding any irreversible modification to the product.
Cutting an electrical cable, drilling, gluing, painting, modifying components or making any permanent physical alteration may result in a reduction in the value of the product.
Customised Products
Products made specifically according to the customer's specifications or clearly personalised may be excluded from the right of withdrawal where the conditions provided by applicable regulations are met.
Where this exception applies to a product, the customer will be informed before the order is confirmed.
Defective or Non-Conforming Products
Damaged, Incorrect or Defective Products
If the product received is damaged, defective, incomplete, different from the product ordered or does not match its description, please contact Rebel Refine at hello@rebel-refine.pro.
We may ask you to provide photographs to help identify the issue and process your request more quickly.
A defective or non-conforming product must not be treated as a simple return due to a change of mind. All applicable statutory guarantees and consumer rights remain fully applicable.
Refunds
Refund Following Withdrawal
Where the right of withdrawal has been validly exercised, Rebel Refine will refund the amounts due in accordance with applicable regulations.
The refund may include the price of the product and, where required by law, the cost corresponding to the standard delivery method offered at the time of the order.
If the customer voluntarily selected a delivery method that was more expensive than the standard delivery method offered, the additional cost associated with this choice may not be refundable.
Refund Timeframe
Refunds are processed within the timeframe required by applicable regulations.
Where permitted by law, Rebel Refine may delay the refund until the product has been received or until proof has been provided showing that the product has been returned.
Refund Method
Refunds are normally issued using the same payment method used for the original order, unless otherwise agreed with the customer.
Additional banking processing time may be required before the refund appears in the customer's account.
Order Cancellation or Modification
Orders Not Yet Shipped
If you wish to modify or cancel an order, please contact us as soon as possible at hello@rebel-refine.pro.
If the order has not yet been prepared or transmitted to the supplier or carrier, we will do our best to make the requested change.
Once shipping has already begun, we cannot guarantee that the order can be cancelled or modified.
Refused or Unclaimed Packages
Simply refusing a package from the carrier does not necessarily constitute clear notification of your intention to exercise your right of withdrawal.
We therefore recommend contacting Rebel Refine so that your request can be properly recorded and processed.
Rebel Refine's Responsibility
Rebel Refine Remains Your Point of Contact
Even when your product is shipped directly by a supplier or logistics partner, Rebel Refine remains your seller and your point of contact for any matter relating to your order.
You are not required to resolve a dispute directly with our supplier.
For any request concerning delivery, returns, refunds, defective products or guarantees, please contact:
Rebel Refine
57 cours de la République
Le Havre, France
Email: hello@rebel-refine.pro
Telephone: +33 7 66 06 80 03
Nothing in this policy limits any mandatory consumer rights granted under applicable law.