Contact & service client

To contact Rebel Refine, use the website contact form or the official contact details displayed in the store. For a question about an order, always include your order number to make the search easier.

Describe your request clearly and add any useful product references or photographs. For your security, never send sensitive banking information, passwords or authentication codes in your message.

To speed up an after-sales request, prepare your order number, product reference and a clear description of the problem. For a damaged, incomplete, incorrect or defective item, attach clear photographs and, where useful, a short video.

Keep the product and its packaging until you receive our instructions. Do not make further modifications or ship the product before you know the correct procedure and return address for your case.

You can send your request to Rebel Refine customer service using the contact form or the contact details shown on the website. Messages can be sent even outside processing periods.

Response time may vary depending on enquiry volume, weekends and public holidays. To avoid additional exchanges, include your order number and all useful information in your first message.

To make a complaint, contact Rebel Refine and explain the facts clearly and in chronological order. Include your identity, order number, product concerned, important dates and the solution you are requesting.

Attach useful supporting documents such as photographs, tracking screenshots or previous correspondence. Keep a copy of your message and do not return the product before receiving the appropriate instructions for your case.