Produit endommagé ou défectueux

If your light fixture arrives broken or damaged, promptly take photographs of the product, outer box, internal packaging and shipping label. Keep the packaging until the case has been reviewed.

Contact Rebel Refine with your order number and the photographs so that we can identify the issue and provide the next steps. Do not ship the product back before receiving our instructions.

If a product has an operating defect, stop using it if the issue could create a safety risk. Check the product instructions and make sure the connection, voltage and components required for operation are correct.

Then contact Rebel Refine with the order number, product reference, a description of the fault and, if possible, photographs or a short video showing the problem. These details help us assess the case.

If you receive a different product from the one ordered, do not carry out a permanent installation. Compare the reference, colour, size and options received with the information shown on your order confirmation.

Contact Rebel Refine with your order number and photographs of the product, packaging and label. We will review the order and provide the appropriate solution together with any return instructions.

If a part appears to be missing, carefully check all packaging, protective material and small bags containing accessories. Also compare the contents with the instructions or supplied parts list where available.

If the part still cannot be found, contact Rebel Refine with your order number, product reference and a photograph of all items received. Clearly identify the missing part so that we can review the request.

A product may be considered not as described when it does not match the characteristics or order that should have been delivered. Before any permanent modification or installation, take photographs and clearly note the differences you have found.

Contact Rebel Refine with your order number, product reference and the information needed to compare the received product with the ordered item. Our team will review the case and explain the appropriate procedure.

Any commercial warranty specific to a product is stated on the product page when available. It may vary by model or manufacturer and, where applicable, is in addition to the consumer’s legal rights.

For a warranty request, keep your proof of purchase and contact Rebel Refine with the order number, product reference and a description of the problem. Our team will explain any documents or steps required.