Commandes

To place an order on Rebel Refine, choose the light fixture you want, select the available options such as colour, size or lighting type, then click “Add to cart”. In your cart, check the products, quantities and prices, and enter a promotional code if you have one before continuing to checkout.

Enter your personal details and delivery address, choose the available shipping method, then select your payment method. After accepting the terms of sale and confirming payment, your order is registered and you receive an order reference together with a confirmation email.

If you need to modify an order already placed on Rebel Refine, contact our customer service team as quickly as possible with your order number and the change you would like to make. If the order has not yet been prepared or sent for shipping, we will do our best to make the requested change.

Once the order has been prepared, forwarded to the supplier or shipped, some changes may no longer be possible, including changes to products, quantities, selected options or the delivery address. Our team will then advise you on the most suitable solution.

To request an order cancellation, contact Rebel Refine as soon as possible and provide your order number. If preparation or transfer to our logistics partner has not yet started, we will check whether the order can be cancelled before shipment.

If the order is already being prepared or has been shipped, immediate cancellation may no longer be possible. Where the legal conditions apply, you may then exercise your right of withdrawal after receiving the product by following the Rebel Refine return procedure.

After your payment has been confirmed, an order confirmation page is displayed and your order receives a reference number. A summary email is also sent to the email address used during checkout with the main details of your purchase.

If you do not receive the email, first check your spam or junk folder and make sure the email address entered during checkout is correct. If necessary, contact customer service with your name and payment details so that we can locate the order.

If you experience a problem with your order, have your order number, name and a clear description of the issue ready. For an incorrect, damaged or incomplete product, include photos of the product, parcel and shipping label whenever they are useful.

Then contact Rebel Refine customer service so that we can review the order and offer the appropriate solution. Please do not return a product before receiving the correct return instructions and return address.