Livraison & suivi

Delivery times may vary depending on the product, dispatch location, destination and carrier. The information available for your order is shown before confirmation so that you can review the conditions that apply to your purchase.

A preparation time or a statement that an item ships within a certain number of hours does not necessarily represent the total delivery time. After dispatch, transit depends on the carrier and the route to your delivery address.

Shipping costs depend on factors such as the products ordered, your delivery address and the available shipping method. The amount is calculated and displayed in your cart or during checkout before the order is finally confirmed.

If a free-shipping offer or promotional code is available, its terms of use are shown on the website or in the cart. Always check the final order total before completing payment.

Available delivery areas may depend on the product and the carriers offered. When you enter your address during checkout, the website checks the shipping options available for your country and destination.

If no shipping method appears for your address, a product or carrier may not be available for that area. Contact Rebel Refine with the product reference and destination country so that we can check the available options.

When a tracking number is available, you can use it to follow your parcel with the carrier. Depending on the order, tracking information may appear in your customer account or be sent to you after dispatch.

After the tracking number is created, there may be a short delay before the first logistics event appears. If tracking does not change for an unusually long period, contact Rebel Refine with your order number.

A Rebel Refine order may be delivered in multiple parcels when products are supplied from different partners or warehouses. Parcels can therefore be dispatched separately and arrive on different dates.

Receiving only part of your order does not necessarily mean that an item is missing. Check any available tracking information and, if you are unsure, contact us with your order reference so that we can check the remaining shipments.

If your parcel appears to be delayed, first check the carrier tracking and compare it with the delivery information provided when you ordered. Delays may occasionally occur during transit, especially during busy periods or logistics checks.

If the indicated delivery period has passed or the tracking no longer progresses, contact Rebel Refine with your order number and tracking number if available. We can then carry out the necessary checks with the relevant partner.

If tracking shows “delivered” but you have not received the parcel, check your mailbox, shared building areas and any possible safe place, and ask members of your household, neighbours or concierge whether they accepted it.

If the parcel still cannot be found, contact Rebel Refine promptly with your order number and tracking number. We may ask for additional information so that the necessary checks can be opened with the carrier.